At Simpson Cottage we want you to be completely satisfied with your purchase and understand choosing the correct size and colour can sometimes be difficult. Our Returns & Exchange policy offers you either an exchange, credit note, or full refund on unopened, unused items within a 14 day period of the purchase date. Please refer to our Shipping & Returns page for details.
If you need to return your purchase for a refund please complete the Returns/Exchanges form attached to your original invoice. You will find all required information on your emailed order confirmation. Providing the product is returned unused and in re-saleable condition along with your receipt (or a copy of same), a full refund will be processed to your credit card (excluding any postage costs incurred). You must return the product to the address shown on your receipt. The costs to return the goods are incurred by the customer. We suggest the use of Registered Post or Express Post for returning items to enable tracking of the parcel. Your refund will be processed once the merchandise has been received and quality checked.
All prices are in Australian Dollars (AUD) and are inclusive of GST. We reserve the right to amend our prices at any time without notice.
Packaging and postage is included for Australian orders of $250 AUD or more. International orders attract an additional charge for postage, calculated at time of purchase. Estimated international postage prices can be found on our Shipping & Returns page.
When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission, virus or malware.
All risk of loss or damage to the goods passes to you when we despatch the goods.
Upon placing your order an automated confirmation order email will be sent to you confirming the receipt of your order. A subsequent email detailing your tracking number will be sent once the order has been dispatched. Please note, we use Australia Post Registered Mail for our deliveries which require a signature (PO Box addresses are not preferred). If no-one is present to sign for the delivery, your order will be taken to the local post office and a card will be left.
We aim to dispatch all completed orders, with payment confirmation received before 2pm AEST, on the same day. Orders will be dispatched within a maximum of three (3) business days of Order Confirmation, subject to all ordered items being in stock. Should any items on your order not be available you will be notified via email.
The copyright to all content on this website including applets, graphics, images, video, layouts and text copy belongs to us or we have a licence to use those materials.
All trademarks, brands and logos generally identified either with the symbols TM or ® which are used on this website remain the property of the trademark owner, are owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
Any content contributed to us voluntarily by you (images, comments, written testimonial) via email or applications on this website may be used by Simpson Cottage for the purposes of promoting the products and services offered by us, without attribution or credit.
Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied, including without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.
To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
The Simpson Cottage website may contain links to other websites and online resources. Simpson Cottage neither controls nor endorses external websites and is not responsible for the content of such websites that are linked to or that link to us.